Last updated May 21, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. We will only take products that are in new and unused condition (i.e wick hasn’t been burned.) We will only take returns if product is broken during shipping.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Parker’s Primitive Candle Co.
Attn: ReturnsRMA #5810 River Run Trail Fort Wayne, IN 46825 United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned: ● Wax Melts
For defective or damaged products, please contact us at the customer service email address below to arrange a refund or exchange.
Please Note ● Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: email@example.com